What are my Payment Options?

We accept Cash-On-Delivery, Credit/Debit Card, Dragonpay and Other Payment Channels

What are my Shipping Options?

Customers may choose from our logistics partners upon checkout. Corresponding

shipping fee will depend on the customer address.

How Long will I receive my Shipment?

Standard delivery time takes 2-7 days depending on the location of the recipient. Delivery delays may occur due to order surge on peak season and during natural calamities.

I received the Wrong Item.

Please fill out our Assessment Form, we will get back to you the soonest we can.

Should you wish to expedite your return kindly contact our hotline to help you process: +63 947 323 0300 (DUE FOR CHANGE) or email us with your Order Tracking Number at contactus@pinesmulti.com

My unit has a Problem.

If your item falls within seven (7) days upon receipt please fill our Assessment Form otherwise please visit the nearest Service Center of your mobile phone Brand.

Note that unit problem and costs will be assessed by the brand’s service center.

Find a Service Center near you!

What is my Product Warranty?

Manufacturer Product Warranty normally ranges 1 year from the date of purchase for parts and services under the terms and conditions of the mobile brand.

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