If your item falls within seven (7) days upon receipt please fill up our Assessment Form. Once your unit passes our assessment, customer may choose to repair or replace the unit. We might contact you for further details.
IMPORTANT: The following conditions will NOT render the product damaged, defective, or unsuitable as aforesaid and will not entitle you to repair, replacement, or refund:
- Damage caused by normal wear and tear.
- Any physical negligence visible such as but not limited to scratches or dents.
- If the product has been dealt with or used contrary to the manufacturer’s instructions.
- Where you or someone unauthorized to do so has altered or damaged the product, whether software or hardware.
- Incomplete package including all parts and accessories
Upon confirmation of assessment, kindly process the return of the item within 3 days of confirmation. Items Returned more than 3 days upon confirmation will not be honored.
To complete your return, we require a picture of the item and receipt or proof of purchase that came from our direct office in the Philippines. Please do not send your purchase back to the manufacturer.
For Wrong or Incomplete Items, returned item must be in the same Complete, Unused and Unopened condition when received including all parts and accessories. Item must be put back in its original packaging to ensure safe transport.
If you are shipping an item over Php 5,000, we encourage customers to use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item and damaged or incomplete items will not be honored.
Shipping costs for the return will be refunded.
If you no longer wish to return a defective item you may also visit the nearest Service Center of your mobile phone Brand. Note that unit problem and costs will be assessed by the brand’s service center.
Find a Service Center near you!
- Discount Coupons or Tokens
- Gift cards
- Downloadable software products
- Newspapers and Magazines
- Sale Items – Unfortunately sale price items cannot be Returned or Refunded.